FAQs
Most popular questions
SHIPPING
All items are produced and shipped from our facility within 5 to 8 days from the time of purchase apart from the order Handling time of 1-2 days. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country.Please write us at support@erlyxpro.com if your order hasn’t arrived within the expected lead time.
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the support section of our website.
No. Currently, we are shipping in USA
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.
Tracking numbers can take 3-4 business days to show up in the shipping carrier’s system. If the tracking number is still not working within a few days, please contact us.
We accept Visa, Mastercard, Discover, American Express, and all major Credit Cards.
Right after you have successfully placed your order.
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store. When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
RETURN & EXCHANGE
If you would like to return an item to support@erlyxpro.com please follow the instructions below within 25 days of delivery. Safely pack the things within the original packaging that came with the merchandise. All Products must be returned as good as it was. If the Products received is broken, please contact our Customer Service.
So as to exchange a product please contact us at Email: support@erlyxpro.com and then we shall process your query.
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost.
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
If this happens, then we are truly sorry. Please email us at: support@erlyxpro.com and let us know about your order number and how we messed up. Then we will take care of you and cover all costs of getting you the right product, by sending you a new product and pay for the other one’s shipping back to us. We would like you to know that the fulfillment team are humans unlike some who give these tasks to robots (since we make sure to help against unemployment), and they do their best to provide you the best experience when it comes to shopping online, but mistakes are just inevitable sometimes. That’s why we will make sure to correct the issue ASAP! And we are very sorry of what occurred again!